Full time – 36 hours per week – Fixed Term Contract up to 18 months
If hybrid working - Hybrid working - expected office days 2 days per week
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.
Want to be part of our community? We’re currently recruiting for an Income Manager to join our Income Team.
What you’ll achieve in the role:
The purpose of this role is to lead a high-performing, efficient, and customer-focused Income Management service that proactively manages rent accounts, prevents and reduces arrears, and helps customers sustain successful tenancies. You will support the reduction of evictions due to arrears—protecting customers from homelessness and safeguarding Raven’s income.
Key responsibilities include:
- Leading a proactive, customer-first service that increases financial resilience through support, advice, and partnership working.
- Reducing arrears and preventing evictions through early intervention, tailored repayment plans, and strong customer engagement.
- Delivering excellent income performance by monitoring trends, achieving KPIs, reporting to leadership, and reducing former tenant arrears.
- Ensuring compliance with Rent Standards, Consumer Standards, and all legal frameworks relating to arrears and debt recovery.
- Providing effective leadership, coaching, and performance management for Income Officers.
- Working closely with Finance to play a key role in the yearly rent increase process and Board updates.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
- Strong knowledge of regulatory and statutory rent requirements and consumer standards.
- Understanding of national and local welfare benefit policy, including Universal Credit.
- Expertise in rent account management, arrears prevention, and performance management.
- Proven knowledge of homelessness legislation and housing law, including court processes for debt recovery.
- Leadership experience, with the ability to motivate and develop a high-performing team.
Please review the job description, Raven Strengths Matrix, and Raven Leadership Matrix for full criteria details
Job Description - Income Manager
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 31st December 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk**, or phone us on 0300 123 3399. **