36 hours
Hybrid working - expected office days 3 days per week
Job Description - EUC Support Engineer
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.
Want to be part of our community? We’re currently recruiting for an EUC Support Engineer to join our IT team.
What you’ll achieve in the role:
The overall purpose of this role is to provide high quality and professional support for all IT service users within Raven.
Key responsibilities include:
Logging, updating and closing support calls in a professional manner ensuring logged information is accurate and up to date
To configure, upgrade, patch and troubleshoot local infrastructure to ensure the stability of the service
Support and resolve issues with third party equipment as required
Ensure that all technical works are undertaken in accordance with IT policies and procedures with input into the formulation and on-going development of IT procedures and policies.
Assist the department’s customers and other members of IT where appropriate, by providing advice and education in an effective manner where required and as appropriate.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Working knowledge of IT infrastructure support, working across a range of up to date technologies including desktop/laptop/printer hardware, Microsoft 365, Windows 10/11, Azure Active Directory, Android OS, iPad OS, deployment technologies Intune/SCCM
Knowledge of at least one ITSM tool.
Excellent customer service skills, with clear communication with service end users both explaining technical functions and understanding user queries from a non-technical perspective.
Previous experience of working in an IT support role, and able to demonstrate IT related problem-solving skills.
Please review the job description for full criteria details.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 10th July 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, emailrecruitment@ravenht.org.uk, or phone us on 0300 123 3399.