Full Time
Hybrid working - expected office days 2 days per week
Job Description - Disrepair and Insurance Surveyor
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.
Want to be part of our community? We’re currently recruiting for a Disrepair and Insurance Surveyor to join our Surveyor team.
What you’ll achieve in the role:
The overall purpose of this role is to ensure the safety, compliance, and maintenance of Raven Housing Trust’s housing stock by effectively managing legal disrepair cases and insurance claims.
Key responsibilities include:
Manage a caseload of legal disrepair and insurance cases from start to finish, ensuring timely and professional handling of each case
Liaise with solicitors regarding legal claims, including preparation of any required documentation
Inspect properties, diagnose issues, consult with customers, prepare specifications, and order/procure works and materials
Deliver proactive, sensitive, and customer-focused service to resolve complaints, improve satisfaction, and ensure positive case outcomes
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Strong understanding of housing construction, maintenance, and building pathology
Strong diagnostic and building surveying skills specific to housing stock
IT proficiency, including Microsoft Word and Excel, and use of housing management systems
Experience in a surveyor, property maintenance, or similar technical role
Proven ability to manage and document property repair cases independently and accurately
Full, clean driving licence
Please review the job description for full criteria details.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 11th July 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk, or phone us on 0300 123 3399.