Full time – 36 hours per week
Hybrid working - expected office days 1 day per week
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.
Want to be part of our community? We’re currently recruiting for a Tenancy Enforcement Officer to join our Tenancy Enforcement Team
What you’ll achieve in the role:
The overall purpose of this role is to effectively manage a case load of anti-social behaviour (ASB), neighbour dispute, and hoarding issues, taking a robust approach to tenancy breaches and initiating legal action as needed, but working with customers and other agencies to proactively prevent issues and mitigate the community impact pf disputes,
demonstrating empathy and providing support and signposting as appropriate.
Key responsibilities include:
Apply legal and policy frameworks consistently, ensuring the Public Sector Equality Duty, safeguarding responsibilities, and relevant legislation are embedded in all decisions.
Deliver case outcomes by managing ASB and tenancy breach cases to agreed targets, deadlines, and quality standards.
Maintain accurate case records to identify trends, risks, and outcomes of cases, providing insight that informs service improvements.
Lead effective court action by preparing robust evidence, managing DIY court cases, and liaising with solicitors for more complex proceedings.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Proven experience in managing ASB cases, tenancy breaches, and enforcement actions within a social housing context.
Experience of dealing with crime and/or anti-social behaviour casework, including assessment of complaints, investigation and collation of legal files.
Ability to draft clearly written accurate and concise reports, statements and other written presentations.
A full, clean driving licence.
Please review the job description and Raven Strengths Matrix for full criteria details.
Job Description - Tenancy Enforcement Officer
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 27th March 2026
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk, or phone us on 0300 123 3399.