Full time – 36 hours per week
Hybrid working - expected office days 1 to 2 days per week
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.
Want to be part of our community? We’re currently recruiting for a Supported Housing Officer to join our Supported Housing Team
What you’ll achieve in the role:
The overall purpose of this role is to deliver an end-to-end, customer-focused housing management service across a designated patch of sheltered housing properties; maintaining a strong presence within the community and fostering positive customer relationships to drive tenancy sustainment and estate standards, whilst ensuring compliance with Raven, legal, and regulatory standards.
Key responsibilities include:
Conduct pre-tenancy assessments to confirm property suitability for new tenants and complete tenancy sign-ups.
Provide tailored signposting to statutory agencies, charities, and other relevant support services to address individual needs.
Conduct regular inspections to ensure buildings and communal areas meet Raven’s safety, cleanliness, and maintenance standards.
Report and follow up on any repairs or maintenance issues to ensure swift resolution and maintain property standards
Participate in multi-agency support plans, ensuring customers understand their commitments and are supported to achieve them.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Proven experience of working in either a Housing or Care environment in a similar role.
Knowledge of tenancy agreements, obligations, and relevant housing legislation.
Understanding of safeguarding principles and experience working with vulnerable individuals and families.
Experience carrying out property inspections and ensuring compliance with health and safety requirements.
Please review the job description & Raven Strengths Matrix for full criteria details.
Job Description - Supported Housing Officer - Sheltered Housing
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 16th March 2026
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk, or phone us on 0300 123 3399.