Support Coordinator

Discipline: Customer Experience & Support
Job type: Permanent
Salary: £27500
Job ref: 002482
Published: 19 days ago

Full time, 36 hours



Job Description - Support Coordinator


Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? We’re currently recruiting for a Support Coordinator to join our Housing Services team.


What you’ll achieve in the role: 


The overall purpose of this role is to ensure efficient and effective management of designated sheltered schemes whilst promoting independence and facilitating support for every resident.


Key responsibilities include:


  • Deliver support to customers living in housing schemes for older people or as part of associated floating support services to vulnerable people  in line with their individual needs.
  • Assess all new residents moving into sheltered schemes to determine which of the three support levels would most appropriately meet the customer’s individual level of need.
  • Undertake regular contact with customers, including visits, telephone calls, emails, and text messages in order to provide support and enable them to live independently whilst promoting dignity, choice and confidentiality.
  • Proactively promote and encourage independence within customers’ own homes, including the use of assistive technology.


What you’ll bring to Raven: 


For this role, we are looking for someone with the following:


  • A good understanding of the housing support needs of older people.
  • A full, clean driving licence with access to own car.
  • Excellent communication skills, both written and verbally, to a wide variety of different audiences.
  • Strong and demonstrable IT skills, including using bespoke systems and Office 365.


You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.


DBS clearance will be required for this role.


What Raven will offer in return: 


To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.


  • Our reward package includes:
  • Competitive salaries
  • Fantastic work/life balance with flexible working and generous leave entitlement
  • Strong focus on learning and development, with opportunities to grow your skills and career
  • Enhanced maternity, paternity, and adoption pay
  • Funded health cash plan
  • Extensive wellbeing support
  • Voucher-based recognition scheme Retail discounts


As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email:, or phone us on 0300 123 3399.