Real Living Wage
18 hours per week
Fixed Term – 1 Year
Redhill, Surrey
SUTW Facilities Operative Assistant
Are you aged 18 plus and looking to get into work? Raven Housing Trust might just have what you are looking for! We’re currently recruiting for a Step up to work Facilities Operative Assistant to join our Facilities Team.
‘Real’ paid work experience placement for up to 12 months. The Step Up to Work Programme is open to people aged 18 plus, who live in East Surrey. You must be currently unemployed for over 3 months and looking to gain essential skills and work experience to enhance your future employment prospects.**
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.
What you’ll achieve in the role:
The overall purpose of this role is to support the Facilities team with answering phones, contacting clients, updating the excel database and creating publicity and customer engagement.
Key responsibilities include:
Stock control, ensuring that stock items such as notepads, tea bags, and coffee are regularly replenished and instructing reorder of stock when needed.
Having the opportunity to shadow the Facilities Manager and gain a good insight into the building upgrade works happening at Raven House, for example the replacement of the lifts.
General facilities related administrative tasks including record keeping for lockers, fobs and keys, organising meetings, responding to and sending emails from the Facilities inbox, and supporting Raven House related projects and activities.
Taking part in weekly fire alarm testing and emergency door release checks.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Good verbal and written skills
Confidence and ability to write emails
Basic IT skills (Word, Outlook, Excel, Teams) and the ability to learn new IT systems quickly
Ability to communicate effectively and clearly with others, taking account of customer service principles and concepts.
Positive attitude and willingness to learn.
Please review the job description for full criteria details.
DBS clearance will be required for this role.
Vacancy Close Date: 18th July 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, emailrecruitment@ravenht.org.uk, or phone us on 0300 123 3399.