Parashoot Assistant (Step Up To Work)

Location Redhill
Discipline: Customer Experience & Support
Job type: Fixed Term
Salary: £22464.00
Job ref: 002422
Published: 6 days ago

Part time, 18 hours per week

Job Description - SUTW Parashoot Assistant

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Are you aged 18 plus and looking to get into work?


Raven Housing Trust might just have what you are looking for!


‘Real’ paid work experience placement for up to 12 months. The Step Up to Work Programme is open people aged 18 plus, who live in East Surrey. You must be currently unemployed for over 3 months and looking to gain essential skills and work experience to enhance your future employment prospects.


What you’ll achieve in the role:


The overall purpose of this role is to support the Parashoot team with administrative and support visit tasks for the benefit of our customer and funding organisations.   


Key responsibilities include: 

  • Manage and maintain the weekly master spreadsheets and the information held on internal computer system.
  • Support the team with completing and reviewing support plans for customers.
  • Contact customers as required by letter, phone, and email.
  • Attend visited in pairs appointments with Advisers where required.

What you’ll bring to Raven:


For this role, we are looking for someone with the following:

  • Good technological skills, including use of Office 365 to a good standard, and a willingness to learn in-house systems.
  • Strong listening skills with the ability to empathise with customers.
  • Ability to work well with other teams and professionals for the benefit of the customer. 
  • Experience of having worked as part of a team to achieve a common goal.  

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.  


What Raven will offer in return:


To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.


Our reward package includes:

  • Competitive salaries
  • Fantastic work/life balance with flexible working and generous leave entitlement
  • Strong focus on learning and development, with opportunities to grow your skills and career
  • Enhanced maternity, paternity, and adoption pay
  • Funded health cash plan
  • Extensive wellbeing support
  • Voucher-based recognition scheme
  • Retail discounts

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email:, or phone us on 0300 123 3399.