Housing Support Officer

Discipline: Customer Experience & Support
Job type: Permanent
Salary: £27750
Job ref: 002402
Published: 6 days ago

36 hours - Full Time

Commutable to Redhill


**Job Description - Housing Support Officer


Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? We’re currently recruiting for a Housing Support Officer to join our Housing Support team.


What you’ll achieve in the role:


The overall purpose of this role is to provide housing support to families, singles, and homeless/sofa surfers, including individual support to enable customers to meet their individual outcomes.


Key responsibilities include:


  • Assessing new referrals to establish what customer support is required to enable them to live independently.
  • To assist customers in maximising their benefits, budgeting and managing debts, dealing with formals and correspondence, and sign posting to other agencies if required.
  • Assisting in setting up tenancies and sourcing essential household items for their home.
  • Developing and reviewing support plans with customers and making weekly contact, which can include visits, telephone calls, emails, and text messages.


What you’ll bring to Raven:


For this role, we are looking for someone with the following:


  • A good understanding of the housing support needs of vulnerable people whilst demonstrating excellent customer service and communication skills.
  • Strong IT skills, including Office 365 and bespoke systems.
  • Experience and knowledge of assessment and support planning systems and skills.
  • A full, clean driving licence with use of own personal car.


You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.


Enhanced DBS clearance will be required for this role.


What Raven will offer in return:


To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.


Our reward package includes:


  • Competitive salaries
  • Fantastic work/life balance with flexible working and generous leave entitlement
  • Strong focus on learning and development, with opportunities to grow your skills and career
  • Enhanced maternity, paternity, and adoption pay
  • Funded health cash plan
  • Extensive wellbeing support
  • Voucher-based recognition scheme
  • Retail discounts


As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk**, or phone us on 0300 123 3399.**