Dynamics Support Engineer

Discipline: IT
Job type: Fixed Term
Salary: £33500
Job ref: 002783
Published: 20 days ago

Full time, 36 hours 

Hybrid  

Job Description - Dynamics Support Engineer

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.  

Want to be part of this? We’re currently recruiting for a Dynamics Support Engineer to join our IT team.  

What you’ll achieve in the role:

The overall purpose of this role is to support the transition of Microsoft’s Dynamics Platform to BAU support by the central IT team.  

Key responsibilities include:

  • Being the first point of contact for IPC/F&O customer tickets, managing their expectations and resolving any issues they report ensuring a right first-time resolution. 

  • Managing your own work flow and administrative tasks in line with client SLAs including triaging and routing complex tickets to the appropriate delivery teams. 

  • Working closely with the Dynamics Solutions Analyst and F&O Product Owner, ensure that knowledge articles are complete and updated in a timely manner. 

  • To take ownership and responsibility for all incoming customer tickets, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.  

  • Engage with the Dynamics Solution Analyst and Team System Super Users to share insights from the tickets and identify training needs.  

  • Assisting with the rest of the Raven IT team with day to day IT support for example joiners, movers and leavers, hardware replacements etc. 

What you’ll bring to Raven:

For this role, we are looking for someone with the following: 

  • Expert knowledge of the MS Dynamics Platform iProperty Cloud but not limited to configuration, BPFs and integration  

  • Proven experience in an IT support role on a service desk or similar   

  • ITIL processes and best practice  

  • Managing stakeholders with differing and often conflicting priorities in a high pace change environment  

  • Time management and independent thinking  

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field, or demonstrable equivalent experience  

  • Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.  

  • Excellent communication and interpersonal skills with the ability to effectively interact with clients and internal teams 

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. 

DBS clearance will be required for this role.    

Vacancy Close Date:  Wednesday 31st July 2024  

What Raven will offer in return: 

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.  

Our reward package includes: 

  • Competitive salaries 

  • Fantastic work/life balance with flexible working and generous leave entitlement 

  • Strong focus on learning and development, with opportunities to grow your skills and career 

  • Enhanced maternity, paternity, and adoption pay 

  • Funded health cash plan 

  • Extensive wellbeing support 

  • Voucher-based recognition scheme 

  • Retail discounts 

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LGBQT+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.  

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk, or phone us on 0300 123 3399.